It's About The Man website accepts unwanted items for refund or exchange for up to 30 days.

All we ask is that these products are unopened, unused or unworn as appropriate. Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification.

In all cases, you will need to contact us by email to tell us the details of your return and be issued with a returns number.

You can then post the item back to us, please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible. Please also ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place.

We cannot accept responsibility for any items returned without proof of delivery and a tracking number.

Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you. Lingerie, latex clothing and consumables are exempt from your right to return once they have been opened, used or worn.

This includes, but is not limited to:

  • Lubricant Massage Oils
  • Lubricants
  • Condoms
  • Room Aromas
  • Balms
  • Creams
  • Underwear
  • Latex underwear and clothing
  • Leather underwear and clothing
  • We cannot accept any sex toy / intimate adult product which has been used, worn or placed on your genitals or opened.  Returns of sex toys must be in original packaging with seals unbroken
  • Underwear subscription items

 

Please note that returned items will be checked for signs of usage and/or wear. Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification.

All successfully returned items will be credited to the original payment method or, where a return is accepted after 30 days we will issue you credit on the account used to originally purchase the items. The original shipping charges will not be refunded.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued as a credit, this will show on your account as soon as your refund is processed. If you have any queries, or wish to discuss the returns procedure in further detail, please do not hesitate to contact us at Customer Care hello@itsabouttheman.com.

 

 

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