Below FAQ are some common questions our customers ask before purchasing, if you have other questions, please just send it to email@example.com
All our packages are plain and discreet, with no branding visible. Discretion is important to us because it's important to you. We will not reference "It's About The Man", "Sex Toy" or any other description related to products designed for adults.
All orders are shipped in a plain, cardboard box or unbranded foil/jiffy bag.
If you select next day before 13:00 you will receive your order the next working day. If you have chosen Free Standard shipping your items are usually dispatched within 3 working days, but please allow 5 working days.
It's About The Man website accepts unwanted items for refund or exchange for up to 30 days. All we ask is that these products are unopened, unused or unworn as appropriate. Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification. In all cases, you will need to contact us by email to tell us the details of your return and be issued with a returns number. You can then post the item back to us, please don’t forget to fill in and include the return slip in your parcel. This will ensure your return is processed as efficiently as possible. Please also ensure you get a free certificate of posting from the Post Office upon dispatch and keep this in a safe place. We cannot accept responsibility for any items returned without a certificate of posting. Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you. Lingerie, latex clothing and consumables are exempt from your right to return once they have been opened, used or worn. This includes, but is not limited to: Lubricant Massage Oils Condoms Room Aromas Balms Creams Hosiery (including bodystockings, stockings and tights) Latex lingerie and clothing We cannot accept any sex toy / intimate adult product which has been used, worn or placed on your genitals. Unless faulty. Please note that returned items will be checked for signs of usage and/or wear. Faulty items will be replaced or exchanged up to 30 days after purchase unless otherwise stated in the product specification.
If your delivery is more than 4 working days overdue, or 6 days overdue including weekends/ bank holidays, then please Contact Us and we will investigate. To help us process this as quickly as possible, please make sure you add your order number to your email.
We do not refund your delivery costs, unless an item is faulty.
Some sex toys run on batteries, try some new ones as the old ones my have run out. Some toys will drain batteries if you leave them in while not in use, so always take batteries out when you put your toy away. Check the batteries are correctly inserted, and read the instructions to ensure you've put the batteries in the right way round. Some vibrators, especially bullets, are supplied with the batteries already inserted. These often have a small paper or plastic disc in the battery compartment that needs to be removed before you can turn the toy on. The disk is there to stop the toy turning on while it's in transit. They also might be wrapped in a clear plastic seal, the toy will not work while the seal on the batteries is in place, so you'll need to carefully remove it.
Make sure you have charged your toy for the recommended time. Double-check the instructions - a rechargeable toy normally has a light that flashes during charging and a solid light to indicate that it is fully charged. Make sure that you have the correct charging cable for your toy.
Only one promotional code can be used per order, if you have more than one promotional code you may need to place separate orders.
If you are having an issue with your promotion code please remember only one promotional code can be used per order, this also includes multi-buy items. If you are still unsure why your code is not working please contact us.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
The currency converter on our website is purely for comparison. Depending on the current conversion rates, you may be charged a slightly different amount than what’s calculated on our website by your card provider.
If you are logged-in or create an account during the purchase you will be able to view your orders by logging in to the My Accounts section of the website.